Field Service Supervisor

Permanent field service supervisor role where you get to stay on the tools while leading the crew and driving quality across the branch & field.

• Permanent position from day 1 with full job security
• Drive quality, efficiency, and team development across the branch.
• Hands-on field supervisor role with leadership and coordination responsibilities

The Opportunity & Why Apply?

If you're a trade-qualified tech who's ready to step up but still wants to stay on the tools, this is a solid opportunity in the NT. You'll have a say in how jobs are run, support the crew on the ground, and help maintain standards.

• Back up the field service techs with with over the phone and in person technical support while still getting out in the field when needed
• Help tighten up jobs, cut down rework, and work alongside branch leadership to keep things running smoothly
• Take charge of major jobs, builds, and warranty work from start to finish
• Spot gaps in training or tooling and help upskill the team
• Build strong relationships with customers and set the standard for quality work

The Company

You'll be joining a well-established national company with a strong footprint all through Australia within a team that values solid work, straight communication, and backing their people.

• Supportive management who understands the tools and have a strong safety focus
• Long-term stable role with room to grow within the team
• Opportunity to genuinely influence how the branch operates
• Recognition and benefits for people who put in the effort

The Branch & Hours

This is a residential NT-based role where you'll split your time between supporting the team in the field and keeping things on track at the branch.

• Monday to Friday roster with flexibility when the job calls for it
• Roughly 7am to 4pm with OT when required
• Mix of field support and coordination
• Regular contact with techs, customers, and management

The Role & Responsibilities

This isn't a desk-only job, you'll be the go-to technical person while helping keep jobs profitable and on schedule.

• Coordinate the techs to make sure work is done right and on time
• Oversee major builds, inspections, rental maintenance, and big projects
• Manage warranty claims and factory reworks properly
• Jump in to help solve tough breakdowns and technical problems
• Handle customer issues before they turn into bigger problems
• Help with scheduling, resourcing, and approving OT
• Make sure paperwork, timecards, and reports are done properly

Your Skills & Experience

You're a trade-qualified mechanic who knows heavy gear and materials handling machinery, and some prior supervisory experience.

• Trade qualified as either a light or heavy diesel (and prior experience on materials handling or earthmoving)
• Strong background in heavy equipment / team leading
• Comfortable mentoring and guiding other techs
• Solid communicator who can deal with customers face-to-fact & safety focused and lead by example
• Able to complete a pre-employment medical

Next Steps!

If you're ready to step up without stepping away from the tools, this could be the move! Apply now or call Ellie Smith on 0448 546 386 for a proper rundown of the role. Happy to chat through it and see if it lines up with what you're looking for.

In the past 5 years we have been extremely humbled to have placed over 16,000 people into meaningful employment. This equates to 21 lives enhanced every day!

Ellie Smith | esmith@marble.com.au | 02 8116 2260 | 0448 546 386

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To apply for the role click “APPLY”. Please note only shortlisted applicants will be contacted.