Residential Construction
super
QLD
Full Time
Opportunity for an experienced scheduler in the restoration space to join a close knit team
Insurance Restoration | Brisbane
An established insurance restoration business is looking for an experienced Restoration Scheduler to join their busy team in Brisbane.
This position sits at the centre of the restoration operation, coordinating technicians across a high volume of insurance claims and ensuring jobs are attended to efficiently from initial response through to completion.
Previous experience scheduling within the insurance restoration industry is essential for this position.
As Restoration Scheduler, you'll be responsible for coordinating the day-to-day schedules and movements of Restoration Technicians across a busy portfolio of insurance-related jobs.
Your responsibilities will include:
Scheduling and allocating Restoration Technicians across multiple insurance claims
Coordinating initial attendances, emergency works, equipment checks and follow-up visits
Managing technician diaries, workloads and geographical runs
Prioritising urgent restoration and make-safe attendances
Rescheduling and reallocating technicians as priorities change throughout the day
Liaising with policyholders, technicians, insurers, assessors and internal restoration teams
Monitoring job progress and ensuring required attendances are booked within appropriate timeframes
Updating job management systems, appointments and job notes
Ensuring technicians have the correct job information prior to attending site
Providing general coordination and administrative support to the restoration team
To be considered for this opportunity, you must have previous experience scheduling Restoration Technicians within the insurance restoration industry and understand the fast-paced nature of restoration claims.
You will also bring:
Previous experience in a Restoration Scheduler, Restoration Coordinator or similar restoration scheduling position
A strong understanding of restoration workflows and technician requirements
Experience coordinating multiple technicians and jobs at once
Excellent organisation and time-management skills
The ability to prioritise urgent jobs and quickly adapt schedules when circumstances change
Confident communication skills when dealing with technicians, policyholders and internal stakeholders
Strong attention to detail and accurate job management
Experience using restoration or insurance building job management systems
Please note: Previous restoration scheduling experience is mandatory for this position. Applications without relevant restoration industry experience will not be considered.
Permanent, full-time opportunity
Established business within the insurance restoration sector
Supportive and experienced restoration team
Stable position in a consistently busy industry
Fast-paced and varied workload
Opportunity to join a business with continued growth across its restoration division
To apply for the role click “APPLY”. Please note only shortlisted applicants will be contacted.
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