Maintenance & Warranty Coordinator

Reputable home builder in the residential construction industry Full-Time Role based in South Sydney Salary paying up to $80k + super

• Work for a reputable home builder in the residential construction industry
• Full-Time Role based in South Sydney
• Salary paying up to $80k + super, depending on experience

About the Company

Our client is a highly respected residential builder with a long-standing history and a consistent project pipeline across key growth regions including Greater Sydney, Newcastle, and the Hunter. Operating across a broad spectrum of housing from knockdown rebuilds to custom homes and house & land packages. They maintain a strong presence in the detached home market with steady construction volumes and a strong reputation for quality and customer care.

About the Role

The Maintenance & Warranty Coordinator will act as the key liaison between homeowners, supervisors, traders, and suppliers throughout the warranty and maintenance period. This role is responsible for ensuring all post-construction service requests are managed efficiently, professionally and within required timeframes to maintain high levels of customer satisfaction.

• Manage customer enquiries via phone and email during the warranty period
• Respond promptly to warranty-related correspondence
• Nominate and action warranty and maintenance issues raised by customers
• Schedule appointments for Supervisors to inspect reported issues
• Coordinate rectification works from initial report through to completion
• Raise service requests to relevant trades and suppliers
• Follow up outstanding service requests to ensure timely completion
• Liaise with trades and suppliers regarding warranty and maintenance work

What You Need

• Strong customer service skills with the ability to manage challenging conversations professionally
• Minimum 3 years' administration experience with a residential builder
• Self-driven with the ability to meet month-end deadlines and KPIs
• Excellent negotiation and relationship-building skills
• Australian work rights required

Ellen Sutton | esutton@marble.com.au | 02 8116 2200 | 0475 931 731

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To apply for the role click “APPLY”. Please note only shortlisted applicants will be contacted.