Operations Manager – Custom Homes

Lead Pre-Site Operations for a Growing Custom Home Builder. Drive Workflow, Compliance, Customer Experience and Team Performance

• Leadership Role with a Close Knit and Supportive Team
• Lead Pre-Site Operations Across Admin, Drafting and Contracts
• Join a Growing Company with a Strong Pipeline

Our Client
Our client is a growing custom home builder based in the northern suburbs of Melbourne, known for delivering custom homes and a strong customer journey from concept through to handover. With steady growth and clear leadership direction, they are now seeking an experienced Operations Manager to take ownership of their pre site function and elevate performance across the business.

The Role
This is a hands on leadership role reporting to the Executive General Manager. You will oversee Administration, Contracts, Permits, Showroom and Drafting, ensuring all pre site workflows run efficiently from sales finalisation through to site start.

You will be responsible for driving KPI performance, improving processes, ensuring full compliance, and acting as the main escalation point for customer matters. A key focus will be enhancing the customer experience at every touchpoint while implementing systems and workflow improvements that support business growth.

You will work closely with Sales, Estimating, Finance, Construction and external partners to ensure a seamless transition from pre site to construction.

Requirements

• Minimum 5 years experience in customer service within a residential building company
• Minimum 3 years in a management role
• Strong understanding of residential construction and the local housing market
• Experience with building permits and town planning requirements highly regarded
• Commercially astute with solid experience using CRM and workflow platforms
• Confident managing contracts, variations and compliance processes
• Strong leadership, negotiation and problem solving skills

Benefits

• Salary package between $120k and $150k + super
• Senior leadership position with real influence across the business
• Opportunity to shape systems, processes and customer experience
• Work with a growing builder with long term career potential
• Newly renovated office with a supportive and close knit team

In the past 5 years we have been extremely humbled to have placed over 16,000 people into meaningful employment. This equates to 21 lives enhanced every day!

Flynn Fiachra | ffiachra@marble.com.au | 03 8256 2200 | 0477 069 698

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To apply for the role click “APPLY”. Please note only shortlisted applicants will be contacted.