Customer Service Officer – Residential Construction

Customer Service Officer (Junior) Office Based in Parramatta Paying up to $80k + super

• Customer Service Officer (Junior)
• Office Based in Parramatta
• Paying up to $80k + super

My client is a leading, multi-award-winning builder who is expanding their Client Liaison team and is seeking a polished and proactive Customer Service Officer to join their Parramatta office.

This role offers stability, career development, and the chance to work with a supportive and energetic team, just a short walk from Parramatta Station.

About the Role

Any customer facing experience is applicable - previous experience with a builder is not essential though relevant work history in the construction/property sector is preferred.

As the Customer Service Officer, you will guide clients through each stage of their build, ensuring a positive experience from contract to handover. You'll collaborate with internal departments, councils, and certifiers, helping clients navigate the process with confidence. They have a strong focus on selling house and land packages as well as knock down re-builds

Their homes range from single storey and double storey homes, mini homes (granny flats), dual living and split level. They have won a multitude of awards for their homes for NSW & Hunter Region.

While not a dedicated permits role, experience with the NSW Planning Portal or residential approvals is highly regarded.

What's on Offer:

• Full-time, in-office role in Parramatta.
• Flexible start times and fantastic work culture!
• Work with an established, award-winning residential builder.
• Can hire immediately or open to January 2026 start date.
• Paying up to $80k + superannuation depending on experience.

Key Responsibilities:

• Be the primary point of contact for clients throughout the build process.
• Liaise with councils, certifiers, and internal teams.
• Assist with documentation, approvals, and planning portal tasks when required.
• Deliver exceptional customer service and manage client expectations.

Only shortlisted applicants will be contacted.

Ellen Sutton | esutton@marble.com.au | 02 8116 2200 | 0475 931 731

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To apply for the role click “APPLY”. Please note only shortlisted applicants will be contacted.