Customer Sales & Support Representative

Fantastic opportunity to join a global mining OEM on a temp-to-perm arrangement. Upskilling and development opportunities on offer & hybrid WFH.

• Standout training and development opportunity with career progression
• Long-term permanent role starting on a contract via Marble
• Enjoy working in a connected team of 30, spread across the West & East Coast

The company

Join a reputable and highly regarded global Original Equipment Manufacturer in their new Kewdale office. Move your career forward with a business that supplies machinery & services to mining and construction sites throughout Australia & APAC.

• Large modern office with teams on multiple levels
• Join a highly experienced team with an excellent team culture
• Opportunity to join a company that support working from home 2-3 days a week
• Enjoy working a 9-day fortnight, every other Friday off

Hours and roster

You will enjoy taking on a role that will offer changing working hours per fortnight, offering work life balance across different shift patterns.

• Rosters hours, in fortnightly blocks: 9am / 6am (2 weeks starting at 9am, 2 weeks starting at 6am)
• 2X 10-minute breaks paid for, 30-minute lunch break unpaid
• Work from home 2 days per week on Monday and Friday (after your 15-week training program)

The role

Reporting into your Customer Service Supervisor and working in a close-knit team of 5, you will enjoy taking on a busy inbound customer service sales support role. Your day will involve responding to enquires from existing and new customers with activity ranging from new sales to existing orders and returns.

• Providing customer service to an allocated primary and secondary customer base, and build and maintain a strong rapport.
• Provide customer service via inbound/outbound calls and via email.
• Maintain records via Salesforce CRM (Customer Relation Management system).
• Provide quotations for the supply of parts and assist with processing a high volume of customer orders while, working within various E-commerce systems to handle EDI transactions between Sandvik and the customers.
• Review, coordinate and follow up with our supply chain network on outstanding back orders and review and monitor suspended customer orders daily.
• Maintain working knowledge of products and their functions for your respective customer groups.
• Investigate and resolve delivery and order related inaccuracies.
• Provide technical assistance to customers or refer customers with queries to the Parts and Service Sales Representatives or Technical Support Team.
• Meet set KPI's surrounding customer service and business requirements.

Your value

You will come from a strong background in a customer service / sales role with a minimum of 2 years recent experience in a similar position. You will also have the following skills and experience;-

• Skilled in all Microsoft Suite
• Demonstrated ability to compose well-written and courteous emails
• Excellent phone mannerism with the ability to build strong business relationships with customers
• Demonstrated strong organisational and time management skills
• Demonstrated excellent customer relations and active listening skills
• Passion for delivering excellent customer service
• Strong work ethic
• Ability to work remotely and in an office setting
• Demonstrated ability to make timely, effective decisions while having the ability to work under pressure
• Demonstrated problem solving skills
• Ability to work in a team environment and be a team player
• Your supervisor will be based on the East Coast - so being able to work autonomously is highly important

The opportunity

This is a standout opportunity to further your skills and experience with a world-renowned mining and construction OEM. Along with excellent leading training and development program you will enjoy; -

• Career progression opportunities like no other and the opportunity to transition into other roles and teams with the business on a global scale
• Hybrid WFH arrangement once trained in the position
• The opportunity to move into a permanent role with the company after a contract via Marble (after approximately 6 months)
• Working with a highly supportive and experienced team
• Joining a world class company with a wide range of company benefits including fitness passports
• Moving your experience forward with a company that supports growth and development
• Working with excellent systems and processes already in place

Don't miss out on this unique opportunity to forward your skills, experience and career with a global Mining OEM. Apply now for more information or call Max Dostine on 0409 930 032.

In the past 5 years we have been extremely humbled to have placed over 16,000 people into meaningful employment. This equates to 21 lives enhanced every day!

Max Dostine | mdostine@marble.com.au | 0409 930 032 | 02 8116 2260

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To apply for the role click “APPLY”. Please note only shortlisted applicants will be contacted.