Phil English

Account Manager

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Product Support Advisor


Infrastructure & Mining


AU$140000 - AU$150000 per annum + super + company car + phone & laptop




Full Time

Join a world renowned mining OEM in a permanent technical support role on an 8:6 roster, DIDO or relocate and live residentially.

  • Take your career to the next stage and move away from the tools
  • world class training and support with plenty of career progression
  • Enjoy an 8:6 roster DIDO or relocation assistance provided


This highly regarded mining OEM has many years of history supporting the UG & OC mining industry throughout Australia & overseas. Their NSW division is going from strength to strength and ramping up after picking up a lengthy contract with one of their key clients in the region.

DIDO or Relocate

For those living in regional NSW and looking for a DIDO on an 8:6 (day shift only) roster this is a great opportunity to travel in and out in company time with accommodation supplied. For those interested in moving to western NSW you will enjoy;-

  • Becoming well connected in a close-knit mining town with a population of over 5000
  • Living an outback lifestyle and enjoying the great outdoors that western NSW has to offer
  • Sleeping in your own bed each night returning home
  • Relocation paid

The position

As a product support advisor you will enjoy working closely with one of the major UG operations in western NSW. Your duties will include;-

  • Working closely with the OEM team and client providing technical support
  • Being the go between from the branch to the site and coordinating activity
  • Where needed providing mentoring and guidance to the team on the floor
  • 50% on the tools and 50% training, technically advising for increased machinery performance
  • Reporting to the OEM regional manager and back to back with a cross shift


You will have come from a trades-based background and at least 3+ years recent experience working in the UG hard rock mining environment. You will also;-

  • Have excellent skills (field and workshop) working on drills, boggers and trucks
  • Excellent customer service skills & a team player through and through
  • Be a strong brand ambassador for the company on site
  • A talent with training, mentoring and providing advise
  • Excellent computer skills and the ability to put up new systems

What's in it for you and why apply?

This is a standout opportunity for take your skills to the next level and start to move off the tools. Along with this is the opportunity to forge a long-term career with a reputable and busy OEM that will further develop your skills and experience.

  • Permanent role on salary with annual leave and carers leave
  • Full training and development to become an expert in the industry
  • Enjoy working closely with the client and the team on the ground
  • Step into an autonomous role where you will take responsibility and step up
  • 8:6 roster day shift only (travel in and out in company time)
  • $140,000 - $150,000 + super + company ute, phone, laptop
  • Accommodation supplied or relocation costs paid

Applications are currently being processed to interview stage, for more information call Phil on 0477 440 788 or click apply now.

In the past 5 years we have been extremely humbled to have placed over 14,000 people into meaningful employment. This equates to 21 lives enhanced every day!

Phil English | | 07 3183 2200

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To apply for the role click “APPLY”. Please note only shortlisted applicants will be contacted.